1How do I return/ exchange my product(s)?
Customers can exchange/ return their order within 15 days after an order has been delivered.
All items must be in unused condition with all original tags and packaging intact. We will verify.
You can only apply for a Return/ Exchange by contacting us via contact detail page.
Return/ Exchange Policy: As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. You can courier the product(s) to the address mentioned below:
61, Devi Indira Nagar,
Indore - 452001 After we receive your courier and perform all the necessary quality checks, we will refund the product amount to you as Points in your The ezepizzy Store account. A maximum of Rs. 100 will also be refunded to you as Points in your account for courier charges that you have incurred. You can use these points while placing a fresh order on the website. Refund of Shipping and COD charges is not applicable.
Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at firstname.lastname@example.org and we will get back to you.