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My Account & My Order

1How do I place my order?
  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing ezepizzy store account or simply continue as a 'New User' and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the Cash on Delivery (COD) desired payment method to confirm your order by clicking ‘Place Order’.
2How will I know that my order is placed successfully?
  • Once you are successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
3How do I receive my Order?
  • We have tied up with several fast and secure courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
4I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?
  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back instantly by banks or within 3-5 business days.
  • For any other assistance/ issues you can write to us at or call us on our helpline, and we’ll help sort things out.
5How should I check the status of my Order?
  • To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
  • Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
  • After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at, we will see what we can do to help.

Payment Mode

1 Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
2 What should I do if my payment fails?
  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account instant or within 3-5 business days. For any further clarification, you can email us at

Shipping & Tracking

1 How long will it take for my order to be delivered?
  • Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
2Are there any additional shipping charges?
The Ezepizzy Store provides FREE shipping for all orders above Rs. 249 in India. A shipping charge of Rs. 50 is payable only on orders below Rs. 249.
3 How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.
4 What if my order is undelivered?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund process and ask you to send the bank account detail with ifsc code. Further we will get the amount in 2-3 days with respective account.

Return & Exchange Policy

1 How do I return/ exchange my product(s)?
  • Customers can exchange/ return their order within 15 days after an order has been delivered.
  • All items must be in unused condition with all original tags attached and packaging intact.
  • You can only apply for a Return/ Exchange from your ezepizzy Store account. Login to your account and go the ‘My Orders’ section. Click on ‘View/ Edit Order Details’ for the respective order. Then, choose the Return/ Exchange option, select the product(s), pick the reason, click Submit. A pop-up will open with our Return/ Exchange policy. Click Confirm Return/Confirm Exchange to initiate the process. You will also receive an email confirmation from us as well.
  • Return/ Exchange Policy: As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. You can courier the product(s) to the address mentioned below:

    61, Devi Indira Nagar, Manoramaganj, Indore - 452001. After we receive your courier and perform all the necessary quality checks, we will refund the product amount to your bank instantly. We will deduct the charge of COD shipping and rest will be return to you.

  • Please make sure your courier costs do not exceed. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
  • International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
  • Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at and we will get back to you.
  • If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manuacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on

Cancellation Policy

1 How do I cancel my order?
  • Orders that have not been shipped can be cancelled by contacting us.
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Refund Policy

1 What are the terms and conditions for refund?
  • Returns - The product amount and 100 for courier will be added as points to your The ezepizzy Store account.
  • Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 3-5 business days. If order is shipped and you want to cancel then we will initiate the cancellation process and when product will reaches back to us, we will transfer the applicable amount by deducting the cancellation charges.
  • Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
  • Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.
2 What are the rules for refunding courier charges?
  • We do not have a reverse pickup facility yet. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.
3 I haven't received my refund yet. What should I do?
  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 3-5 business days


1 Do you take bulk orders/ customise products?
Yes, we absolutely do. You can email us with your order and design details at We’ll also try and work out a discount for you, depending on the quantity of your order. You can check out our Bulk/ Custom Orders page for more details.
2 Will I automatically receive marketing emails from you after registration?
No, until subscribe for getting marketing letters.
3 What to do if I forgot my password?
You can click on the 'Forgot Password' option when logging in, and the password reset link will be sent to you via email.
4 I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
  • We have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product.
  • It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
  • If you want to add a note to the gift, please email the note to us at and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
5 Is there any option to try the product before buying it?
We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at
6 I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

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